Every channel becomes a lead
A phone call, a text message and a Yelp or Zola enquiry email all create a row in the same pipeline. A voicemail goes recording → transcript → AI summary → extracted booking details → lead, with nobody retyping anything.
Custom CRM & AI booking platform · 2025–2026
LimoPilot
A multi-tenant CRM that runs a limo operator's whole front office: leads, one inbox, AI quoting, contracts, deposits, dispatch hand-off and a business-intelligence layer.
Built and run in production. Our own limo company runs on it every day. No outside operator pays for it yet, and we say so.
18modules in one portal
3inbound doors feeding one pipeline: calls, texts, marketplace enquiries
30intelligence milestones shipped
2,548automated checks across 33 suites (counted Aug 2026)
What we built
A whole front office in one system.
The AI asks before it quotes
One list of ten required fields is read by every quoting path. Short of it, the customer is asked for the gap, their answer is extracted back into the lead, and the quote goes out once the lead is complete.
Quotes from the operator's own rate card
A stackable pricing-rules engine holds the operator's seasons, minimums, flats and fees. On our own limo company, the AI's quotes match the owner's manual quotes on real jobs.
Contract and deposit in the same conversation
E-signed contracts, card authorisation and Stripe deposit links, sent by text and email.
An operator network
LimoPilot Connect: an operator directory searchable by city, airport and vehicle, partner invitations, private quoting, job hand-off onto a real booking and tiered cascading dispatch.
A business-intelligence layer
A daily brief, a health score you can take apart, forecasts graded against what actually happened, channel attribution and a what-if simulator. When it can't measure something, it says so instead of guessing.
Consent is enforced, not optional
Opt-outs and Do-Not-Disturb are respected per channel inside the send path. When a text is blocked, it falls back to email where allowed and never clears the flag.
Multi-tenant from day one
Every table carries a tenant id with row-level security, white-label branding per operator, roles and an editable permission matrix.
18 modules
Everything an operator touches in a day.
- Dashboard
- Leads
- Inbox
- Quotes
- Bookings
- Calendar
- Fleet
- Drivers
- Affiliates
- Pricing
- Expenses
- Finance
- Tracking
- Reports
- Workflows
- Team
- Settings
- Intelligence
Stack
- Next.js
- TypeScript
- Supabase (Postgres + row-level security)
- Vercel
- Claude API
- Stripe
- Twilio
- Deepgram
- Resend
Services involved: Custom software & web apps, CRM setup & migration, AI chat assistants, Workflow automation.
The constraint map
What limits a limo company — and what software can do about it.
Before we wrote features, we mapped what actually limits a small limo company: 32 constraints across regulation, costs, the market, the owner's time and cash flow. Then we were honest about which ones software can touch.
Built for
The phone rings while you're driving
Calls, texts and marketplace enquiries become leads automatically, and the AI replies on the channel the customer used.
Built for
Messages arrive in nine inboxes
One inbox. Email replies thread back into the same conversation.
Built for
Pricing lives in the owner's head
The operator's rate card as stackable rules, so the AI quotes the same way the owner would.
Built for
Quotes go out missing details
Ten required fields. The AI asks for what's missing before it will quote.
Built for
No-shows and skipped deposits
E-sign contract and deposit link in the same conversation.
Built for
Farm-out chaos
Affiliate module plus the Connect network: directory, private quoting, hand-off, cascading dispatch.
Built for
Flying blind
A daily brief, graded forecasts and channel attribution, with refusals where data is thin.
Eases
Chargebacks weeks later
Every booking keeps its conversation, quote, signed contract and card authorisation together. It can't stop a dispute; it gives you the paper trail.
Eases
Seasonality
Forecasts help you see the trough coming. They don't move the weddings.
Eases
The owner is the whole office
Takes the front-office paperwork off the owner. It will not drive the run or wash the car.
Can't fix
Insurance, permits and inspections
No software fixes these. We say so.
Can't fix
Vehicle prices, fuel and chauffeur hiring
No software fixes these either.
Verdicts describe what the software is designed to do. They are not measured results for any outside operator.
Lesson
The bug we now design every build against
A messaging provider returned "201 Created" for texts it later failed to send, and for two days our inbox showed a checkmark beside every one. Nothing was technically an error, so nothing was logged. We fixed it by recording delivery status from the provider and showing the real reason on screen. Since then, every automation we build has to say out loud when it didn't do its job. Silent success is the most expensive bug in automation.
More work
The other two
Business website · 2026
Limo Legacy
The website for our own chauffeur and party-bus company in Dallas–Fort Worth, Austin and Houston.
Read the case studyCustomer portal · 2026
TowFusion
A marketing site and a customer portal for a towing-industry brand in our group: staff see every account, customers see their own Google Business Profile performance.
Read the case study